Important Note

Caregiver Scheme

Parents, helpers and caregivers of ActiveSG pool users, take note!

If you aren’t using the pool and need to help the child/children in your care get ready either before or after class, there is a 15-minute complimentary grace period for you to enter our swimming facilities. If you are staying throughout the duration of the swim class, we seek your understanding to purchase a swim pass for entry.

For caregivers of users with special needs, you are welcome to accompany them throughout their entire pool session, on a complimentary basis.

Do approach our Sport Champions for assistance on complimentary entry into the pool. You will be required to scan a QR code before accessing the pool. Should you require any assistance or clarifications, they will be happy to guide you.

Refunds for gym and swim passes/schemes

Still have single-entry, monthly, or yearly passes on the old ActiveSG app? We’ll be providing refunds* for remaining passes/schemes.

Single-entry pass: Receive a full refund, including ActiveSG credits
Multi-entry scheme (MyActiveGYM and MyActiveSWIM): Receive a pro-rated refund for the remaining duration of the scheme including ActiveSG credits by end of September.

*Check for refunds for remaining passes/schemes in the following accounts:
For MyCash: PayNow-NRIC-linked bank account by 30 September
For ActiveSG credits: MyActiveSG+ account by 30 November

How to make sure you get your refund

Link your NRIC to your PayNow. Here's how you can do it.

*Refunds are provided based on terms and conditions.

What will happen to my unused MyCash?

Unused MyCash will be refunded to your PayNow NRIC-linked bank account by 30 September.

What will happen to my child’s unused MyCash?

Unused MyCash in your child’s account will be refunded to their PayNow NRIC-linked bank account.

If they don’t have a bank account, it will be refunded to your PayNow NRIC-linked bank account instead.

Have more questions?

Explore our FAQ at ask.gov.sg/activesg

About the Transition

Hey everyone! This is Sebastian from the MyActiveSG+ team. We launched our new system on 15 August, and we saw that people had a bunch of questions that we wanted to help address:

Why did we build MyActiveSG+?

The old ActiveSG system served us well for many years, but that contract was expiring. We chose to rebuild it in-house to give us more control of the system, and allow us to take action on critical issues such as bots and scalping of courts.

Why did we build this as a website instead of a native app?

A lot of you told us you have too many apps on your phone, and hate being forced to install another government app. We wanted to get out of people’s way as much as possible. And for members who really use MyActiveSG+ a lot, they can just bookmark the page as a shortcut on their home screen.

Why aren’t we using turnstiles anymore?

The new system was planned to interface with a new entry system for ActiveSG facilities. We have implemented passes without having to link with physical turnstiles. We will study if this presents a different way for access control to the pools, much like how most gyms today operate without turnstiles.

Thanks to the feedback you’ve shared, we’ve learned:

1.⁠ ⁠Scalpers are still abusing balloting with new strategies. We have a bunch of ideas on how to solve this that we can’t talk about publicly, but will be getting implemented soon. Please do keep us updated on whatever abuse you see. We try our best to keep ahead of it, but the more eyes we have on the problem, the better.

2.⁠ ⁠Ground officers were checking NRICs manually, resulting in longer queues and waiting times. We have re-implemented NRIC scanning to get you into pools and gyms quicker!

3.⁠ ⁠You liked the gym crowdedness feature from the old app. So we’ve re-implemented it here: https://activesg.gov.sg/gym-capacity

We know changing to a new system can be confusing, so thank you all for giving us feedback and helping us fix teething issues! We really think this system will allow us to be much more responsive to people’s needs, and move a lot more quickly to address problems. Some things we’re working on right now that you should see in the next few days:

1.⁠ ⁠Improving programme discoverability, so you can find your favourite classes easily.

2.⁠ ⁠Pass consumption so you can better track what passes have been used.

If there are any other issues we should know about, tell us at https://go.gov.sg/activesgsupport. 

Stay tuned to this page for more updates!

ActiveSG members can look forward to a fairer and more transparent system for booking facilities on MyActiveSG+:

Singpass app verification: Members will be required to use Singpass for sign-up and login to MyActiveSG+. This prevents people from holding multiple accounts for booking and balloting, and addresses the feedback from members having to compete for slots with people who hold multiple accounts created using email address, or bots and scripters.

Peak hour facility ballot:  MyActiveSG+ now has a balloting feature for peak hour slots, open for 24 hours to ensure fairness to allow everyone to have a fair chance of booking their preferred slot. Unclaimed slots from the balloting will be available first-come-first-served at noon the next day, 13 days before the date of use. Other slots remain first-come-first-served.

Web-based platform: The web platform ensures users stay informed at all times, across devices without needing to install or update an app on their mobile devices.

Easy-to-navigate user interface: MyActiveSG+ utilises a responsive design that adapts seamlessly to different devices, whether mobile or web. 

Seamless linking of children through supplementary accounts: Parents can now link their children ages 0 to 14 (under 15) to their accounts, as supplementary members using Singpass as of 1 July. ActiveSG will introduce 'family accounts' on the refreshed platform at a later stage. 

(Coming Soon) Refunds and cancellations: A new “Refunds and Cancellations” feature will be rolled out at a later stage in direct response to public feedback.

Get $10 ActiveSG Anniversary Credits*
From 15 June to 31 August, members who login to the MyActiveSG+ booking platform will receive a one-time top up of $10 ActiveSG Anniversary Credits to be used on the platform only.

Eligible members who previously signed up for Beta version and received the $5 ActiveSG Credits will also receive a one-time top up of $10 ActiveSG Anniversary Credits for use on MyActiveSG+.

*Terms and Conditions

• You need to login to MyActiveSG+ from 15 Jun to 31 Aug 2024
• For Singapore Citizens and Permanent Residents only 

Latest Updates

MyActiveSG+ For Your Child

From 1 July, parents can now link their child who is under 15 years old to their account, via Singpass on MyActiveSG+. Parents can book programmes using their child's credits but these credits cannot be used for facility bookings. 

From 15 August, parents can purchase passes on MyActiveSG+ using ActiveSG credits, PayNow and credit/debit cards.

Come September, parents can utilise their child's credits for facility and programme bookings and purchase swim/gym passes.

Parents will have to log in to MyActiveSG+ first before they link the child to their account. Under Menu, click on Linked accounts and follow the steps below. Thereafter, your child’s relevant info will be retrieved and he/she will be linked to your account.

Linking your child account

Step 1: Tap the menu and go to Linked accounts. 

Step 2: Tap the button to link your child.

Step 3: Tap the button and authenticate using your Singpass app.

Step 4: Select your child's name and click the button to link.

Step 5: Your child's account will be linked to your MyActiveSG+ account.

* If you have more than one child, tap the "Link child" button to link your child to your MyActiveSG+ account. You will need to authenticate using your Singpass.

Programmes Booking For Your Child

Step 1: Select the desired programme.

Step 2: Select the desired venue.

Step 3: Tap the button to select your child to enroll in the programme.

Step 4: Click on 'Review and Pay' button to make payment.

Step 5: After reviewing your selection, you can pay and confirm your slot. Payment modes include credit/debit cards and PayNow.

Step 6: The payment amount, date, activity, and venue will be displayed prior to payment.

Once payment is successful, you will see a booking confirmation page.

Buy Swim Pass For Your Child

Child Accessing Pool with Grandparent

Buy Swim Pass For Your Child

Try MyActiveSG+ now, be sure to explore our web-based booking platform for a fairer ActiveSG experience.

We are levelling the playing field for facility booking by introducing:

• Singpass login - so that you are not competing with bots for slots
• Ballot system - where selected peak hour slots are randomly allocated

- Non-peak hour slots will remain on first-come-first-served basis.
- All ActiveSG / DUS facility slots are now available on MyActiveSG+

MyActiveSG+ has been designed with your feedback in mind, and our aim is to simplify your experience.  You can use your Singpass to login, be sure to have this with you while making your booking - you can begin booking on MyActiveSG+ 

Step 1: Select the desired sport

.

Step 2: Select the desired facility where the sport can be played.

Step 3: Select the desired date and time for your booking.

Step 4: Select the desired facility which is available.

Step 5: Click on 'Review and Pay' button to make payment.

Dive into the revamped ActiveSG experience with MyActiveSG+. Designed based on your feedback, our aim is to streamline your booking journey.

You can use your Singpass to login, be sure to have this with you while making your booking - you can begin booking on MyActiveSG+ 

Step 1: Select the desired programme.

Step 2: Select the desired venue.

Step 3: Click on 'Review and Pay' button to make payment.

From 15 to 30 June, ActiveSG Credits will be migrated in batches from the existing system to MyActiveSG+. 

During this time, members will be able to see their ActiveSG Credits balance on the ActiveSG app till 30 June, and on the MyActiveSG+ booking platform by 1 July.

On ActiveSG app, members may continue paying for bookings and purchases using credit/ debit cards.
On MyActiveSG+, members may continue paying for bookings and purchases using Paynow or credit/debit cards. 

Members can start using their ActiveSG Credits on MyActiveSG+ by 1 July. In addition, there will be an automatic extension of all ActiveSG credits to 31 December 2025.

Get $10 ActiveSG Anniversary Credits*
From 15 June to 31 August, members who login to the MyActiveSG+ booking platform will receive a one-time top up of $10 ActiveSG Anniversary Credits to be used on the platform only.

Eligible members who previously signed up for Beta version and received the $5 ActiveSG Credits will also receive a one-time top up of $10 ActiveSG Anniversary Credits for use on MyActiveSG+.

*Terms & Conditions apply

Active Wallet - MyCash will be decommissioned in mid-August. 

Top-up of MyCash ceased on 15 May.

While members may no longer be able to top up MyCash balance, one may continue to check and use their MyCash balance on ActiveSG app to pay for bookings or purchases with Active Wallet merchants till 14 August (except migration of ActiveSG Credits period between 15-30 June). 

Active Wallet merchants will no longer accept payments using Active Wallet from 15 August.

Unused MyCash balance as of 15 August will be refunded via a PayNow-NRIC-linked bank account by 31 August 2024. If you have received the wrong refund amount or require further assistance, please contact our Quality Service Manager at 1800 344 1177, or contact us online at go.gov.sg/activesg-support

To receive your refund via PayNow, you will need to link your NRIC to PayNow. PayNow-Mobile number is not accepted.

Members can check MyCash balance (as of 15 August) in Active Wallet on the ActiveSG app till 30 September.

If a wrong refund amount was received or further assistance is required, please contact our Quality Service Manager at 1800 344 1177, or contact us online at go.gov.sg/activesg-support

MyCash Spend for ASG Credits promotion 
The MyCash Spend for ActiveSG Credits promotion will end on 31 May. You will no longer be able to earn ActiveSG Credits from your MyCash spend from 1 June.

How to link NRIC to your PayNow

To receive your refund via PayNow, you will need to link your NRIC to PayNow. PayNow-Mobile number is not accepted. You can register for PayNow-NRIC if you have a bank account with the following participating banks in Singapore.

• Bank of China
• CIMB
• Citibank
• DBS BanK / POSB
• HSBC Bank
• ICBC
• Maybank
• OCBC
• RHB Bank
• Standard Chartered Bank
• Trust Bank
• UOB

iOS

1. Navigate to the website you want to save to your home screen by entering the URL of the website you want to create a shortcut to. Make sure you visit the exact page you want to open through the shortcut. Tap “Go”.
2. For Safari, tap the Share button on the bottom of the page. It looks like a square with an arrow pointing out of the top. For Chrome, the Share button is on the top right of the screen.
3. In the list of options that appear, scroll down until you see Add to Home Screen. Tap this. The Add to Home Screen dialog box will appear
4. Choose a name for the website shortcut on your home screen. You will see the link so you can confirm it, as well as the site's favicon that will appear as the "app" icon on your home screen. Click Add when you're done. Safari will close automatically and you will be taken to where the icon is located on your phone's home screen.
5. Now just tap the new "app" or shortcut on your home screen, and it will open the website in its own navigation window, independent of what you have open in Safari.

Android

1. Open Chrome.
2. Navigate to the website or web page you want to pin to your home screen.
3. Tap the menu icon (3 dots in the upper right-hand corner) and tap Add to home screen.
4. Choose a name for the website shortcut, Chrome will add it to your home screen

From 15 August, you may purchase passes on MyActiveSG+.

The last day of utilisation for pool and gym passes (day, month, or annual passes) purchased via the ActiveSG app is 14 August. Members will receive refunds for unused passes by mid-September.

• If you hold a season pass with an expiry date that crosses 15 August, you will receive a refund amount prorated to the remaining validity of your pass.
• If you hold a day pass, you will receive a refund for the value of the pass.

SportSG will commence refunds for members’ unused passes from 15 August onwards.

How to Buy Swim Pass

How to Buy Gym Pass

Other Notifications

Redeeming ActiveSG Credits with Health 365 Healthpoints

• From 15 June: The feature to convert Healthpoints to ActiveSG Credits will be temporarily unavailable till further notice.

Active Care by Great Eastern

• From 31 May: Active Care policy will not be available for purchase via ActiveSG app.
  
  

For further enquiries on existing policies, you may:

> Contact Great Eastern at 1800 248 2888 (9am to 5:30pm, Mon to Fri)

SwimSafer Certificates

• From 15 August: SwimSafer 2.0 participant e-certificate download will no longer be available. SwimSafer participants are encouraged to download their e-certificates before this date.
  
  

Should you require assistance regarding your e-certificate: